EXCHANGES & Returns
Wrong size? return garment to us in saleable condition and we'll exchange for you! Complete the form from button below.
We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt by post,
You must in the first instance complete this and we will email the returns postal address and your returns authorisation code which must be clearly displayed on the left hand corner of the parcel.
Customers are required to return unwanted orders at their own cost.
Refunds will be credited to your original method of payment.
Original Postage costs, return postage costs and paypal fees are non-refundable.
In the interests of hygiene we do not offer refunds on underwear, swimwear or pierced jewellery.
In addition to our returns policy, if you are a customer in the European Union you have the right to cancel your contract with us within 14 days from the day after the date you received your order. This right does not apply to the following items:
(1) items that have been sealed for hygiene reasons (e.g underwear, swimwear or pierced jewellery) if the seal has been broken;
(2) CDs and DVDs if the seal has been broken;
(3) items that have been made to the customer’s specification or that are personalised. You will be responsible for the cost of returning a cancelled order to us.
To exercise your right to cancel follow the steps below:
You must in the first instance email firstname.lastname@example.org for your returns authorisation code (which must be clearly displayed on the left hand corner of the parcel) and the returns postal address.
We will refund to you the price paid for the item/s As stated above no postage costs are refundable. You will be refunded to your original method of payment within 14 days of our receipt of the cancelled items or, if earlier, within 14 days from the day we receive proof of return from you. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.
Please note: if you do not wish to cancel your entire contract and just want to return some of the items in your order you can return them in accordance with out standard return policy.
PRICE & PAYMENT
The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges. The delivery charges will depend on the delivery option that you choose and will be shown during the checkout process.
Please see www.paypal.com for information on PayPal payments.
Please note ToBe Tee and Baseball Shirt logos will fade slightly after washing to give that vintage look.
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.